Kota

In Kota they realized they are running out of time and energy to increase sales . Due to a lack of control over events in the sales leaders were unable to predict the volume of sales and to plan production capacity ...

Modern technological approaches and tradition are what brings a special position of this company in domestic and foreign market supply of cooling systems and industrial processes for many years . This also applies for the cold stores, cooling units, heat pumps and waste energy utilization.
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Business Challenge

In Kota they realized they were unable to increase sales, because they ran out of time and energy. Solutions to the customer were not implemented with enough quality and they were forgetting the agreements and promises they made to their customers. The managers were unable to properly and timely action, because they hadn't had supervision and control over events in the sale. They could only follow realized sales results and were not able to forecast sales results and also to plan production capacity.

Capabilities needed and Solutions

We helped the company to establish a sales system that offers a complete overview of all events for clients. The sales team is able to better prepare for meetings and meetings have clearly defined objectives. Due to recording complaints and customer feedback sales team is able to act accordingly and thus better understand their customers and maintain customer satisfaction. We enabled sales manager to monitor and predict sales results at all times, and provide appropriate timely action where needed.

Members of the core Produs team in Atol were then a part of the leadership team that built and deployed the sales management system that provided these capabilities.

Result

Now the sales team has the potential for cooperation, mutual assistance and replacement, as anyone can quickly and fully learn of developments in customers history. Recording all agreements with customers concerning projects allows a smooth transition of information from the sales to production team. Agreements and promises are no longer forgotten and managers have an overview of developments in the commercial sector. For each day they are able to see who did what, where the salesmen were and what had been agreed, as a basis for forecasting sales results and timely action.